This is a test alert #2 Lines Affected: Orange County

9/8/2025: This is a test alert. Lines Affected: Ventura County

Skip Navigation

Refunds

Metrolink tickets and passes are non-refundable and non-replaceable. However, refund requests are considered on a case-by-case basis, under certain conditions.

Lost or damaged fare media is non-refundable.

All 7-Day and Monthly pass refund requests must include the original Metrolink pass.

Note: Compensation for service disruptions are issued for qualifying delays under the Quality Service Pledge.

Conditions for Refund Request Consideration

  • Verified Ticketing Vending Machine (TVM) malfunctions that cause monetary loss.
  • Other verified circumstances that are beyond a customer’s control (i.e., medical reasons, loss of employment, stolen property).

Approved Monthly and 7-Day Pass requests are subject to the following regulations:

  • Paper pass refunds are prorated from the date of validity through the date of the original pass is postmarked or received by a Metrolink ticket window agent.
  • Mobile pass refunds are prorated from the date of validity through the date the request is submitted via the Refund Request Form.
  • Proration is calculated using the weekday round-trip fare for the stations pairs printed on the pass.
  • Monthly Passes are fully refunded if the request is submitted before the pass’ validity period. 
  • 7-Day Passes are non-refundable after 3 days of purchase.
  • Monthly Passes are non-refundable after the 14th of the month.
    • Proration for Senior/Disabled/Medicare is calculated using the 25% discount applied to the pass.

Refund Request Procedure

If you purchased a mobile ticket or pass:

  1. Submit a request through the Metrolink Refund Request Form.

    Refund Request Form

 

If you purchased a paper ticket or pass:

  1. Submit a request through the Metrolink Refund Request Form.

    Refund Request Form

 

  1. Send the applicable "Required Information" below, via U.S. mail, to Metrolink Ticket Refund Request, P.O. Box 531776 Los Angeles, CA 90053-1776, within five business days (postmarked) of completing the Metrolink Refund Request Form. We do not consider refund requests until we receive the original ticket or pass. All requests are subject to proration.

Required Information:

      • All original Metrolink ticket(s) along with a copy of the refund request verification email (automated email that you receive after completing the Request Form).
      • If you purchased the wrong ticket/pass, submit the incorrect fare along with a copy of the correct fare—requests are denied if we do not receive a copy of correct fare.
      • Any other documents that support the request, such as a copy of bank statement, if overcharged.
      • If ticket(s) were purchased with a credit/debit card, include the following:
        1. Transaction receipt
        2. First and last four (4) digits of the credit/debit card used for purchase

Note: Refunds may take 4-6 weeks for processing. For additional information regarding refunds, please call 800-371-LINK (5465).